How we handle your information

This notice explains what information Continuo collects through continuoretention.com and when you book or work with us, why we collect it, and the choices you have. Questions about it go to hello@continuoretention.com.

Who we are

Continuo is a retention marketing consultancy for health and wellness ecommerce brands. For the purposes of data protection law, Continuo is responsible for the personal information described here.

What we collect

When you book a call

Our booking calendar is provided by Cal.com. When you book, you give us your name, email address, the time you chose, and your answers to the short questions on the booking form, such as your store, your role and what you'd like help with. Cal.com processes this on our behalf to schedule the meeting and send confirmations and reminders.

When we email you or keep in touch

We use Zoho Mail for business email. When you email us or we follow up after a call, your name, email address and our correspondence are stored there.

When you become a client

For an audit or ongoing work, you may give us access to your Shopify, Klaviyo and related accounts, and share cost and order data. We use that access and data only to deliver the work you hired us for. We don't sell it, share it with other clients or use it for anything else. When the work ends, we stop using our access and you can remove it at any time.

When you browse the site

The site is hosted by Cloudflare, which processes basic technical information such as IP address and browser type to deliver pages and protect the site from abuse. Fonts are loaded from Google Fonts, so your browser connects to Google to fetch them. We don't use advertising cookies or analytics tracking on this site.

Why we use it

• To schedule and hold the call you booked, and to prepare for it
• To reply to you and follow up about the call or a proposal
• To deliver and invoice work you've hired us for
• To keep the site running and secure

We rely on your request (when you book or ask us something), on our contract with you (when you're a client), and on our legitimate interest in running and protecting our business. We'll only send you marketing emails if you've agreed to receive them, and every one will have a way to opt out.

Who we share it with

Only the service providers named above, which process information on our behalf, and professional advisers or authorities where the law requires it. Some of these providers may store data outside your country. Where that happens, they use recognized safeguards such as standard contractual clauses.

How long we keep it

We keep booking and prospect information for up to two years after our last contact, unless you become a client. Client records are kept for as long as needed for the work and for legal and tax purposes. You can ask us to delete your information sooner.

Your choices and rights

You can ask to see, correct or delete the information we hold about you, object to how we use it, or ask us to stop contacting you. Email hello@continuoretention.com and we'll respond within 30 days. If you're unhappy with how we've handled your information, you can also complain to your local data protection authority.

Changes to this notice

If we change how we handle information, we'll update this page and the date at the top.